Terms & Conditions

Terms and Conditions of Use

Effective Date: September 9, 2025

Welcome to the Comprehensive Resource Model (CRM®) website (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site, trainings, services, and content provided by Comprehensive Resource Model, LLC (“CRM®,” “we,” “our,” or “us”).

By accessing or using the Site, you agree to comply with these Terms. If you do not agree, you may not use the Site.

1. Eligibility

  • You must be at least 18 years of age (or the age of majority in your jurisdiction) to use this Site or register for CRM® trainings.

  • By using our services, you represent that all information you provide is true, accurate, and complete.

2. Intellectual Property

  • All content on the Site, including but not limited to text, graphics, logos, designs, videos, manuals, and training materials, is the intellectual property of CRM® and is protected by copyright, trademark, and other laws.

  • “Comprehensive Resource Model®” and “CRM®” are registered trademarks and may not be used without prior written consent.

  • You may not copy, reproduce, distribute, modify, or create derivative works from CRM® materials without explicit written permission.

3. Permitted Use

  • You may use the Site and services solely for lawful purposes and in accordance with these Terms.

  • You agree not to:

    • Use the Site in a manner that violates any applicable laws or regulations.

    • Attempt to gain unauthorized access to our systems or data.

    • Share, record, or redistribute training materials without authorization.

    • Impersonate CRM® staff, trainers, or participants.

4. Accounts and Security

  • Some services (e.g., training registration, video library access) may require creating an account. You are responsible for maintaining the confidentiality of your login credentials.

  • You must notify us immediately at carol@comprehensiveresourcemodel.com if you suspect unauthorized use of your account.

  • CRM® reserves the right to suspend or terminate accounts for violations of these Terms.

5. Payments and Refunds

  • Payments for trainings, intensives, webinars, or services are processed by third-party providers (e.g., PayPal).

  • By submitting payment, you agree to comply with the provider’s terms and conditions.

  • Refunds are subject to CRM®’s stated refund and cancellation policies, which may vary by program. Please review details provided at the time of registration.

6. User Conduct for Trainings & Online Communities

To foster a safe, respectful, and professional learning environment, all participants in CRM® trainings, online workshops, webinars, forums, and related communities agree to:

  1. Confidentiality

    • Respect the privacy of others. Do not disclose or share personal or sensitive information discussed during trainings, demo sessions, or online groups.

    • Recording, photographing, or distributing any portion of trainings or sessions without explicit permission from CRM® is strictly prohibited.

  2. Respectful Behavior

    • Engage respectfully with faculty, staff, and other participants.

    • Harassment, discrimination, disruptive behavior, or offensive language will not be tolerated.

  3. Professional Use

    • Training materials are provided for educational purposes only and may not be repurposed, distributed, or presented as your own work.

    • Unauthorized teaching of CRM® material or misrepresentation of training completion is prohibited.

  4. Technology Use

    • Participants in online sessions (e.g., Zoom) must use their real names and maintain professional conduct.

    • CRM® may remove participants from online or in-person sessions for violations of these Terms without refund.

7. No Medical or Clinical Advice

  • CRM® provides professional education and training in trauma healing for licensed mental health clinicians.

  • The Site is for educational purposes only and is not intended to provide medical, psychological, or therapeutic advice, diagnosis, or treatment.

  • If you are experiencing a medical or mental health emergency, please contact a qualified professional or call your local emergency number immediately.

8. Disclaimer of Warranties

  • The Site and services are provided “as is” and “as available.”

  • CRM® makes no warranties or representations regarding the accuracy, reliability, or completeness of content or that the Site will be uninterrupted, secure, or error-free.

  • To the fullest extent permitted by law, CRM® disclaims all warranties, express or implied, including fitness for a particular purpose.

9. Limitation of Liability

  • To the maximum extent permitted by law, CRM® and its officers, employees, contractors, and affiliates are not liable for:

    • Any indirect, incidental, special, or consequential damages arising from your use of the Site or services.

    • Any loss of data, revenue, profits, or goodwill.

  • Our total liability for any claim relating to the Site or services shall not exceed the amount you paid for the specific service giving rise to the claim.

10. Third-Party Links

  • The Site may contain links to third-party websites.

  • CRM® is not responsible for the content, policies, or practices of external sites. Use of third-party websites is at your own risk.

11. Privacy

  • Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law & Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of the State of Pennsylvania, USA, without regard to conflict of law principles.

  • Any disputes shall be resolved in the state or federal courts located in Pennsylvania, and you consent to the jurisdiction of such courts.

13. Changes to Terms

  • CRM® reserves the right to update or modify these Terms at any time.

  • Material changes will be communicated by posting the updated Terms on the Site and updating the “Effective Date.”

  • Continued use of the Site after changes constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact:

Carol Muller, CRM® Administrator
Email: carol@comprehensiveresourcemodel.com